Refund & Returns Policy

Last Updated: July 2026

At KYNEX Peptides, we are committed to delivering premium-quality research products and exceptional customer service. If you experience an issue with your order, we are here to help. Please read our Refund & Returns Policy carefully before making a purchase.

Our Commitment to Quality

Every product supplied by KYNEX Peptides is carefully inspected before shipment to ensure it meets our quality standards. If you receive an incorrect, damaged, or defective item, please contact us promptly so we can review your request.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 14 days of delivery.
  • The product must be unused, unopened, and in its original condition.
  • All original packaging, labels, and documentation must be included.
  • A valid proof of purchase or order number is required.

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For quality assurance and safety reasons, we generally cannot accept returns of:

  • Opened or used products.
  • Products with damaged or missing original packaging.
  • Products altered after delivery.
  • Clearance or final sale items (if applicable).
  • Gift cards or promotional items.

If your order arrives damaged or incorrect, please contact us before returning any items.

Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged package.
  • A defective product.
  • The wrong item.
  • Missing items from your order.

Please notify us within 48 hours of delivery by emailing our support team.

To help us resolve your request quickly, include:

  • Your order number.
  • A description of the issue.
  • Clear photos of:
    • The product.
    • The shipping box.
    • The shipping label.
    • Any visible damage.

Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or store credit, as applicable.

Return Process

Step 1 — Contact Us

Email our customer support team with your return request.

Please include:

  • Full name
  • Order number
  • Product name(s)
  • Reason for return
  • Supporting photographs (if applicable)

Step 2 — Return Authorization

If your request is approved, we will provide:

  • Return instructions.
  • A Return Authorization (RA), if required.
  • The return shipping address.

Please do not return products without prior authorization.

Step 3 — Ship Your Return

Package the item securely using its original packaging whenever possible.

Customers are responsible for return shipping costs unless the return is due to our error or a verified defective product.

We recommend using a trackable shipping service.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Please note that it may take 5–10 business days for your financial institution to process and post the refund after it has been issued.

Shipping charges, duties, taxes, and customs fees are generally non-refundable unless required by applicable law or due to our error.

Order Cancellations

Orders may be cancelled before they are processed or shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the return process outlined above, where eligible.

Shipping Errors

If KYNEX Peptides ships the wrong product or quantity, we will correct the mistake at no additional cost to you after verifying the issue.

Lost or Delayed Shipments

If your package appears delayed or lost:

  1. Check the tracking information.
  2. Contact the shipping carrier.
  3. Contact our support team if additional assistance is needed.

While we will work with you and the carrier to investigate, delivery timelines may be affected by customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Exchanges

We do not offer direct exchanges. If an exchange is appropriate, the original item may need to be returned (if eligible), and a new order can be placed or arranged after approval.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback. Most concerns can be resolved quickly through our customer support team.

Research Use Notice

All products sold by KYNEX Peptides are intended strictly for laboratory research purposes only.

Our products are not intended for human consumption, veterinary use, medical use, therapeutic use, cosmetic use, or diagnostic applications. This policy does not alter or expand the intended use of any product.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with a return, please contact us.

KYNEX Peptides

Customer Support Email: [email protected]

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM

Customer Satisfaction

At KYNEX Peptides, customer satisfaction is our priority. We are committed to providing high-quality research products, accurate order fulfillment, and responsive support. If you have any concerns about your purchase, we encourage you to contact our team, and we will work with you to find a fair and timely resolution.